Complaints

ADR Bodies

For Curaçao-licensed casinos: Gaming Curaçao. Alternative: AskGamblers Complaint Service.

What We Can Do

We are an independent info site, not an intermediary. If you have a problem with a casino, we can document it and pass it along to the casino support if needed.

timeline

Content on timeline.

What to Prepare

• Account number / login
• Date and amount of the problematic transaction
• Screenshots of the error
• Communication log with support

Escalation

If a direct complaint is unsuccessful: file a formal complaint with casino support (in writing, with a reference number). Wait 14 days. Then contact the ADR body.

How to File a Complaint

1. Describe the problem to [email protected].
2. Provide your casino account (user login), but never your password.
3. Attach screenshots and chat logs.